Warranty Agreement 

 

Covered Product

airQ Ventilation System

​

Limitation of Damages 

In no event shall airQ be liable for consequential damages for breach of this warranty. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to the buyer. 

​

Warranty Coverage 

airQ warrants the Covered Product to be free of all defects in material and workmanship for 1 year from date of installation. This warranty extends to the original buyer (only or and each successive buyer within the warranty period). If the customer purchases an extended warranty, the terms and conditions expressed here will apply for the duration of the extended warranty period.

​

Within the period of this warranty, airQ will repair or replace, free of charge; any part proving defective in material or workmanship. All warranty repairs and service must be performed by an authorized airQ technician, or at an authorized airQ service facility. 

 

All expenses related to replacing or repairing a defective part under this warranty shall be assumed by airQ except for those covered by the Limitation of Damages above and exclusions below.

​

Warranty Exclusions 

This warranty does not apply to any costs, repairs, or services for the following: 

1. Service calls to explain the usage of the product to the buyer. 

2. Repairs necessitated by use other than normal home use. 

3. Damage resulting from misuse, abuse, accidents, or alterations. 

4. Corrective work necessitated by repairs made by anyone other than an airQ authorized service technician. 

 

How to Obtain Warranty Service 

(a) If warranty repairs are to be made in the home, as in the case of large appliances: The buyer must notify airQ by calling 415-412-9467 or emailing warranty@getairq.com of any defect, malfunction, or nonconformity promptly upon discovery. An authorized service technician shall visit the buyer's home for the purpose of repairing or replacing the defective part within 14 days of receipt of the call / email. 

 

If the buyer sends the product by U.S. mail, we recommend that the buyer insure it and send it with return receipt requested. We accept no liability for products lost or misplaced in shipment. 

 

(b) The buyer may return the Covered Product to the retail seller, or to any retail seller of like goods of the same manufacturer, who will do one of the following: 

1. Service or repair the Covered Product to conform to the applicable warranty.

2. Direct the buyer to a reasonably close independent repair or service facility. 

3. Replace the Covered Product with goods that are identical or reasonably equivalent to the warranted goods. 

4. Refund to the buyer the original purchase price less that amount directly attributable to use by the buyer prior to the discovery of the nonconformity. 

 

(c) The buyer may secure the services of an independent repair or service facility for the service or repair of the Covered Product, when service or repair of the goods can be economically accomplished and when the buyer is not furnished appropriate relief from the provisions of subparagraph (b). In that event, airQ will reimburse the independent repair or service facility for the reasonable cost of service and repair, including any cost for parts and any reasonable cost of transporting the goods or parts, plus a reasonable profit. 

 

Registration Card 

We recommend that the buyer fill out and send in the registration card included in the original package of the Covered Product. This will facilitate any warranty repairs or service, if needed. It is not required that the buyer send in this registration card for this warranty to be effective. 

​

Notice to Buyer 

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. You have the right to bring any action at law or equity to resolve disputes concerning or to enforce the provisions of this warranty. 

 

If the buyer disagrees over either's performance under the terms of this warranty, the buyer may submit the matter for resolution via arbitration. The buyer shall not be responsible for expenses incurred in submitting a dispute for resolution under the terms of this paragraph. The buyer is required to submit any dispute for resolution under this paragraph before pursuing any legal remedies to which he or she may be entitled.